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FAQs


What is the ‘Palace account’ and why do I need it?

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How do I create my new account?

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I’ve never had a Palace account before, why do I need one?

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I’ve registered but I haven’t received a confirmation email?

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The link in my confirmation email doesn’t work?

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Will I still need my old login details?

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How do I link my old accounts?

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Do my previous loyalty points and purchase history carry over?

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How do I link my accounts to friends and family?

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I’m unsure of how this affects me

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I’ve tried everything and it’s not working, help?

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Click here to login to update your preferences and link your client reference number to continue earning loyalty points.